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I understand M&S no longer sells technology products, how does this affect my guarantee?

We stopped selling technology in October 2012, however this does not affect your guarantee for products you may have bought from M&S prior to that. If you need to use your guarantee because of a fault, please call our Technology Customer Service Centre on 0845 671 0665. Read on for full information.

All of our technology products sold and delivered in the UK are guaranteed for 2 years, except large televisions (26" screen and over) which are guaranteed for 5 years.
Please keep your receipt or parcel summary document which is proof of purchase and validates the start date of your guarantee.

If you experience a fault during your guarantee period, we will arrange for the product to be repaired. If a repair is not possible, we will exchange the product for a new one or the nearest equivalent. If we are unable to exchange we will offer a full refund.

This guarantee is only valid within the United Kingdom, Republic of Ireland and Channel Islands.
This guarantee excludes faults caused by accident, neglect, misuse, not following the instructions and normal wear and tear.

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