Returns and Refunds: frequently asked questions
- What is the returns, exchange and refunds policy?
- How can I return items?
- How long do I have to return an item?
- Can I return underwear or lingerie purchased online or in store
- Which stores can I return items to?
- I have lost my parcel summary document, can I still return an item?
- I have exceeded the 35 day limit for a full refund - what can I do?
- I have lost my receipt, can I still get a refund?
- What information do I need to return an item?
- How long will it take to get a refund for an order placed online?
- What are my cancellation rights under the Consumer Contracts Regulations (previously the Distance Selling Regulations)?
- How do I return items internationally?
- There is a problem with the quality of my purchase. What do I do?
- What is a "goodwill" refund policy?
- How do I return my items to store?
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