Returns and Refunds: frequently asked questions
- How long will it take to get a refund for an order placed online?
- What is the credit receipt policy?
- I have lost my parcel summary document, can I still return an item?
- I have exceeded the 35 day limit for a full refund - what can I do?
- There is a problem with the quality of my purchase. What do I do?
- What is a "goodwill" refund policy?
- How do I return my items using Collect+?
- How do I return my items via post?
- How can I return my items via InPost?
- How do I return my items to store?
- Can I return underwear or lingerie purchased online or in store
- What will happen if I return an item purchased with my gift card?
- Which products are excluded from the refunds policy?
- How can I return items?
- Returning Non-M&S branded toys (including Star Wars BB-8™ App-Enabled Droid™)
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