Returns and Refunds: frequently asked questions
- What are my cancellation rights under the Consumer Rights Directive (previously the Distance Selling Regulations)?
- Can I return a final clearance item bought in store?
- Does M&S have a buy-back policy?
- What is the returns policy for kitchen electrical goods?
- Can I return my store order direct through the post?
- Can I return swimwear?
- What will happen if I cancel my order before delivery and I've paid using a gift card?
- Returning Non-M&S branded toys (including Star Wars BB-8™ App-Enabled Droid™)
- Why haven’t I had my postage refunded when returning an Outlet Online order?
- What can I do if my gift experience voucher is close to expiry?
- Can I get a refund on a gift wrapped item?
- What if I don’t like the Wine Club wines I receive?
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