I have exceeded the 35 day limit for a full refund - what can I do?
Our till receipts clearly show the last day you can refund or exchange your purchase. If you ordered online, your parcel summary document will show a despatch date - the last return date is 35 days from this date. If you miss this date, your receipt will no longer be valid, and we’ll give you a credit receipt for the item’s last known selling price unless it’s faulty. So if your item has gone into the sale since you bought it and you don’t have a valid receipt, you’ll be given a credit receipt for the sale price. This does not affect your legal rights.
If you placed your order online, the parcel summary document that came with your order is your proof of purchase. Please bring this with you if you’re returning items to a store, or include it in your parcel if you’re returning items by post. We appreciate that online orders may arrive a few days after the despatch date, so we do allow a few extra days for returns for online orders.
For further information see terms and conditions on marksandspencer.com. © 2014 Marks and Spencer plc