I have exceeded the 35 day limit for a full refund - what can I do?
Please note our extended Christmas returns policy has begun so you can return online purchases up until January 17th 2015, click here for more details.
Bought In Store
Our till receipts clearly show the last day you can refund or exchange your purchase. If you miss this date, your receipt will no longer be valid, and we’ll give you a credit receipt for the item’s last known selling price unless it’s faulty.
So if your item has gone into the sale since you bought it and you don’t have a valid receipt, you’ll be given a credit receipt for the sale price. This does not affect your legal rights.
The parcel summary document that came with your order is your proof of purchase and will show a despatch date - the last return date is 35 days from this date (we appreciate that online orders may arrive a few days after the despatch date, so we do allow a few extra days for returns for online orders).
If you miss this date then items can only be exchanged in store. If you return an item with an expired parcel summary document via post, it will be returned to the sender.
For further information see terms and conditions on marksandspencer.com. © 2014 Marks and Spencer plc