Returning clothing & homeware (including delivery only furniture)

Unwanted items can be returned for exchange or full refund provided they are returned within 35 days of purchase with a valid receipt or parcel summary document.

If items are returned with an expired receipt or parcel summary document or without any receipt, we will offer you a credit receipt or exchange to the value of the last known selling price.

Please return the item to a UK store (except Simply Foods and Outlet stores) or for items bought online, you can post it back to us using the label provided. Postage is free from UK addresses for parcels under 5kg in weight and 61cm x 46cm x 46cm in size. For large items that cannot be sent in the pre-paid package, please arrange for collection by us promptly at your cost (£100).

Please note that items must be returned in their original packaging and in a re-saleable condition. We will only refund or exchange bedding such as pillows and duvets if they have not been opened.

Click here for products excluded from this policy.

Returning M&S Outlet Online orders

M&S are unable to process any returns directly or offer returns or refunds in our M&S Outlet or M&S stores for Outlet items bought online. To return an item, please indicate the reason for return on the parcel summary and return this with your parcel. Once we receive the item back, we will process your refund, usually within 3-5 working days. If your return is due to our error, we will also pay the cost of returning the item to us and this will be included in your refund.

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