Which products are excluded from the refunds policy?

The following items are excluded from our "goodwill" returns policy: Gift cards, beauty, food, food gifts, Food to Order, earrings, flowers and plants, wine, hampers, duvets, pillows, bra accessories, Made to Measure shirts, made to measure curtains and furniture. These products can only be returned in accordance with your legal rights (for example, if they are not fit for purpose or not as described).

Please note some of these items may have their own terms and conditions which will be provided to you at the time of purchase.

Please note: bedding such as duvets and pillows can only be returned under the “goodwill” policy if they are unopened/unsealed.

Bridesmaid dresses and adult fancy dress costumes can only be returned by post. Please return these with their hangers, protective coverings, carriers and wherever possible, in the original outer packaging.

If you’d like to speak to us about your food, wine, flowers, plants, technology or a Made to Measure items, please call us on 0845 604 4604 (lines open 8am-7pm every day).

To speak to us about furniture items, please call our furniture customer services team on 0845 762 4624 (lines open 8am-9pm Monday to Friday and 8am-5pm Saturday and Sunday).

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