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What is a "goodwill" refund policy?

"Goodwill" means we’re happy to refund you for items you don’t want. Our "goodwill" policy is in addition to your statutory rights as we’re not legally required to refund you for items you don’t want.

Under our "goodwill" refund policy, you have 35 days to return an item for exchange or a full refund with a valid receipt or parcel summary, excluding sale items. Some items are excluded from the policy. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition.

Sale items

For sale items purchased via our Website, we will be happy to either refund or exchange an item if you change your mind within 14 days of receipt. Our refund or exchange policy for sale items purchased in store may differ and this will be made clear to you at the time of purchase.

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