What is a "goodwill" refund policy?
"Goodwill" means we’re happy to refund you for items you don’t want. Our "goodwill" policy is in addition to your legal rights as we’re not legally required to refund you for items you don’t want.
Under our "goodwill" refund policy, you have 35 days to return an item for exchange or a full refund with a valid receipt or parcel summary. However, this is a discretionary policy and some items are excluded from the policy.
For further information see terms and conditions on marksandspencer.com. © 2017 Marks and Spencer plc