How long will it take to get a refund?
If you return items to store or by post, your refund will be processed within 30 days, save for if you return items under the Consumer Rights Directive CRD, in which case your refund will be processed within 14 days. We’ll refund the card you used to pay for your order, or if you paid with a gift card, we’ll credit that, so please keep hold of your gift card even if you’ve spent all the money on it.
Please note, if you cancel all or part of an order paid for in cash, we will refund you by cheque.
For further information see terms and conditions on marksandspencer.com. © 2014 Marks and Spencer plc