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How long will it take to get a refund for an order placed online?

Return to a clothing & home store

You should receive your refund within 3-5 working days.

Return via Simply Food Store, Outlet Store, Royal Mail, Collect Plus or Doddle

We will aim to refund you within 5 working days from when we receive your items - please allow an additional 3 days for your items to be delivered back to us. This will be back to the original method of payment.

If you paid with a gift card, we will credit the gift card so please keep hold of it, even if the balance is £0.

During busy periods it may take slightly longer, so please allow up to 10 days before contacting us.


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