How long will it take to get a refund for an order placed online?
Return to store
You should receive your refund within 3-5 working days.
Return via post, InPost or Doddle
We will aim to refund you within 5 working days from when we receive your items - please allow an additional 3 days for your items to be delivered back to us. This will be back to the original method of payment.
If you paid with a gift card, we will credit the gift card so please keep hold of it, even if the balance is £0.
During busy periods it may take slightly longer, so please allow up to 10 days before contacting us.
For further information see terms and conditions on marksandspencer.com. © 2016 Marks and Spencer plc