How long will it take to get a refund for an order placed online?

Return to store

You should receive your refund within 3-5 working days.

Return via post

Your refund will be processed within 30 days, save for if you return items under the Consumer Rights Directive CRD, in which case your refund will be processed within 14 days.


Please note, for returns to store and via post we’ll refund the card you used to pay for your order. If you paid with a gift card, we’ll credit that, so please keep hold of your gift card even if you’ve spent all the money on it. 

Please note, if you cancel all or part of an order paid for in cash, we will refund you by cheque. 

If you bring your item into store to return, and you paid cash, you will be refunded in cash. 

Was this answer useful?


For further information see terms and conditions on © 2016 Marks and Spencer plc