How long do I have to return an item?

Please note our extended Christmas returns policy has begun so you can return online purchases up until January 17th 2015, click here for more details.

You have 35 days to return an item for exchange or a full refund. You need to provide a valid receipt or parcel summary document.

The following items are excluded from our "goodwill" returns policy ("goodwill" means we're happy to refund you for items you don't want - we're not legally required to): Gift cards, beauty*, food, food gifts, Food to Order, earrings, wine, hampers, duvets*, pillows*, bra accessories, made to measure orders, flowers, plants, fruit baskets, lingerie (for hygiene reasons), gifts and personalised items and any product with a seal, where the seal is broken. These products can only be returned in accordance with your legal rights.

*Please note, beauty and bedding such as duvets and pillows can be returned under our goodwill policy if they are unopened and have the security seal intact.

Wedding dresses, bridesmaids' dresses and adults' fancy dress costumes can only be returned by post. Please return dresses with their hangers, protective coverings, carriers and wherever possible, in the original outer packaging.

If you are unhappy with the quality of your product then please contact us.

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