How long do I have to return an item?

You have 35 days to return an item for exchange or a full refund. You need to provide a valid receipt or parcel summary document.

The following items are excluded from our "goodwill" returns policy ("goodwill" means we're happy to refund you for items you don't want - we're not legally required to): Gift Cards, beauty, food, food gifts, food to order, earrings, flowers and plants, wine, hampers, duvets, pillows, bra accessories, technology, large domestic appliances, Made to Measure shirts, made to measure curtains and furniture. These products can only be returned in accordance with your legal rights.

Please note, bedding such as duvets and pillows can only be returned if they are unopened.

On technology products, any products purchased with a tamper proof seal cannot be returned if the tamper proof seal is broken. Once the tamper proof seal packaging has been opened, these products can only be returned in accordance with your legal rights. All technology products are covered for faults by our guarantee. The guarantee excludes faults caused by accident, neglect, misuse, wear and tear or failure to follow the instructions. Please keep your parcel summary document for the duration of the guarantee period, as proof of date of purchase.

Wedding dresses, bridesmaids' dresses and adults' fancy dress costumes can only be returned by post. Please return dresses with their hangers, protective coverings, carriers and wherever possible, in the original outer packaging.

If you are unhappy with the quality of food, wine, flowers, plants, technology or a Made to Measure item, please contact us on 0845 6031603.

For any problems with furniture, please call our furniture customer services team on 0845 762 4 624.

Large household appliance, please call our appliances customer services team on 0870 197 4344

Television or technology item, please call our technology customer service centre on 0845 671 0665

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