Return to a store
FREE returns to most of our UK stores (excluding Outlet, Simply Food and stores at service stations, railway stations and airports).
You can only return an item by post if you ordered it online, by phone or at the in-store order desk.
Step by Step:
1. Take the item and your parcel summary to any of our UK stores with the exception of Simply Food, Outlet stores or M&S stores at service stations, railway stations and airports
Please note that personalised fit clothing, wedding dresses, bridesmaids' dresses, fine jewellery and adults' fancy dress costumes can only be returned to us by post. Please return them in or with their original packaging.