Return via post
You can only return an item by post if you ordered it online, by phone or at the in-store order desk.
Step by Step:
1. Complete the returns form by selecting your reason(s) for return
2. Enclose the completed return form with your parcel and attach the prepaid Royal Mail return postage label provided
3. Package up securely
4. Please obtain a receipt from the post office as proof of postage.
5. Track your return using the 13-digit Royal Mail reference code, found on your receipt, via: http://track2.royalmail.com
Postage is free for parcels under 5kg in weight and 61cm x 46cm x 46cm in size
Any parcels that exceed the weight and size will be charged at standard Royal Mail charges if returned via the postal system
For large items that cannot be sent in the pre-paid package, please arrange for collection by us promptly at your own cost (£50).
Can’t find your parcel summary document? Click here.
For further information see terms and conditions on marksandspencer.com. © 2017 Marks and Spencer plc