If you're searching for a specific product, please go to www.marksandspencer.com and use the search bar at the top of the page.

Return through an InPost locker

You can now return an item using an InPost parcel locker, accessible 24 hours a day, seven days a week, 365 days a year.

Step by Step:

1.    Complete the returns form by selecting your reason(s) for return

2.    Enclose the completed form within your parcel

3.    Click here to get your free InPost returns label and to locate your nearest InPost locker

4.    You'll be sent an email with your returns label that you'll need to print and attach to your return parcel. You must create and print one label for each parcel.

5.    Take your parcel to any InPost parcel locker

6.    When you're at the parcel locker, just select 'send a parcel', scan your label and place your parcel inside the locker compartment

7.    Only one parcel can be placed in each compartment, but you can send a number of parcels at the same time - each locker terminal has at least 47 compartment boxes that are emptied at least once a day.

8.    Track your parcel using this link and the tracking reference that you'll receive by SMS and/or email.

InPost can only return items that are smaller than 38cm x 38cm x 64cm (that's the size of a microwave) and weighs less than 15kg

Click here to find out more about how to use InPost to send your returns to M&S.

Was this answer useful?


For further information see terms and conditions on marksandspencer.com. © 2018 Marks and Spencer plc