Can I return faulty or damaged goods internationally for a refund?
Yes. Please call us on +44 208 090 9564 and we’ll be happy to help.
If an item is faulty or damaged when it arrives, you’re within your legal rights to return it. In this case, we’ll refund you the price you paid for the item.
If your entire order is faulty or damaged when it arrives, we’ll refund your original delivery charge too, and the cost of returning the item to us via your local Post Office (up to a maximum cost of £10 per kg). If you paid import duty, we’ll repay this on a pro rata basis. This returns policy does not affect your legal and statutory rights.
For further information see terms and conditions on marksandspencer.com. © 2017 Marks and Spencer plc