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How do I return an Ireland order?

There are 2 easy ways to return:

1. In store

Online and store purchases can be returned to any ROI store (apart from Simply Food stores) for an exchange or a full refund. Don’t forget to take along your receipt or parcel summary. Find your nearest store here.

2. By post

Please post any unwanted purchases along with the parcel summary document at your own cost and as soon as reasonably possible within 35 days of purchase to the following address:

Marks and Spencer Returns
Co Dublin

These items are excluded from store returns: bridesmaid dresses, maternity clothing and adult fancy dress costumes. Please return these items with their hangers, protective coverings, carriers and where possible, in the original outer packaging.

These items are excluded from postal returns: beauty products, Christmas trees, duvets, electrical goods, flowers, food, furniture, gift cards, hampers, lighting, made-to-measure items and personalised cards, mirrors, pillows and wine

If you would like to cancel your order under the Consumer Rights Directive 2011/83 (‘CRD’), please do so by returning your order along with the completed parcel summary form or by completing a Cancellation Form.

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