I have lost my receipt, can I still get a refund?

If you have lost your receipt, you are still entitled to a refund. As there is no proof of the original payment method, we will refund the amount to a credit receipt. 

If the goods are not faulty, it is subject to the M&S goodwill refund policy. Without a receipt, you will only receive the current selling price, which may differ to the amount you paid.

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