I have lost my receipt, can I still get a refund?
If you have lost your receipt, you are still entitled to a refund. As there is no proof of the original payment method, we will refund the amount to a credit receipt.
If the goods are not faulty, it is subject to the M&S goodwill refund policy. Without a receipt, you will only receive the current selling price, which may differ to the amount you paid.
For further information see terms and conditions on marksandspencer.com. © 2017 Marks and Spencer plc