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How do I return my items via post?

Returning items via post is free in the UK, although there are some restrictions. You can only return items ordered online, by phone or at the in-store order desk via post. Your item must be under 61 x 46 x 46cm or under 5kg in weight. Parcels that exceed the weight and size will be charged at standard Royal Mail charges.

For instructions on how to return via post, see below.

1.    Complete the returns form by selecting your reason(s) for return

2.    Enclose the completed return form with your parcel and attach the prepaid Royal Mail return postage label provided

3.    Package up securely

4.    Please obtain a receipt from the post office as proof of postage.

5.    Track your return using the 13-digit Royal Mail reference code, found on your receipt, via: http://track2.royalmail.com

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