Can I get a refund for a lost delivery?
If you haven’t received your order, please check your email to see whether you have received a dispatch email from us. This email will confirm the delivery date or estimated date. Next, track your delivery in your account for an update on where it is.
If your order hasn’t arrived after 5 days (if you chose standard delivery) or on your chosen delivery date, please contact us and we'll try to track it down for you.
For further information see terms and conditions on marksandspencer.com. © 2017 Marks and Spencer plc