Can I return my store order direct through the post?
You can only return items by post if they were ordered for delivery or store collection, not if they were bought in store without ordering.
If the item was ordered, your delivery will have included a parcel summary document, which has everything you need to return your item. As well as being your receipt, it has a returns form and prepaid label.
Please complete the return section of your parcel summary and include this in your parcel.
Please use the pre-paid address label when posting it back to us.
For further information see terms and conditions on marksandspencer.com. © 2017 Marks and Spencer plc