Returning Fitbit Products
Please note, the M&S goodwill refund policy does not apply to Fitbit products.
A refund or exchange for unwanted items which are in the original, unopened packaging (security seals must be intact) can be processed within 35 days of purchase with a valid receipt. Your legal rights to a refund or exchange in certain circumstances, are unaffected by the above.
The product has a 2 year manufacturing guarantee, details of this can be found at: https://www.fitbit.com/uk/returns.
Please retain your receipt. Returns, even if faulty, cannot be refunded or exchanged without a valid proof of purchase. If you experience any technical issues with your product please contact Fitbit.
For further information see terms and conditions on marksandspencer.com. © 2017 Marks and Spencer plc