What is the returns, exchange and refund policy? Excluding furniture.
Our 'goodwill' returns policy gives you 35 days to return or exchange an item bought online or in store with a valid receipt or parcel summary document, subject to Terms and Conditions. It is a discretionary policy so there are some exclusions.
For further information see terms and conditions on marksandspencer.com. © 2016 Marks and Spencer plc