What is the returns, exchange and refund policy? Excluding furniture.

Our goodwill returns policy, which is in addition to your statutory rights, entitles you to a refund or exchange for an item bought online or in store with a valid receipt or parcel summary document within 35 days of purchase/receipt. There are some exclusions to the goodwill returns policy: these do not affect your statutory rights. Click here to view your statutory rights and the Consumer Rights Directive. 

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