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What is the returns, exchange and refund policy? Excluding furniture.

Our goodwill returns policy, which is in addition to your statutory rights, entitles you to a refund or exchange for an item bought online or in store with a valid receipt or parcel summary document within 35 days of purchase or receipt, excluding sale items.  Some items are excluded from the goodwill returns policy: this does not affect your statutory rights. Click here to view your statutory rights. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition.

Sale items

For sale items purchased via our Website, we will be happy to either refund or exchange an item if you change your mind within 14 days of receipt. Our refund or exchange policy for sale items purchased in store may differ and this will be made clear to you at the time of purchase.

To find out how to return an item, click here.

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