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What are my statutory rights?

In addition to our 35 day goodwill policy, you also have certain statutory rights in relation to the products you purchase.

Cancellation Rights

If you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 calendar days after the day on which you receive the products you ordered. Please click here for further details.

Statutory Rights in relation to Faulty Products

The statutory rights in relation to faulty products apply to in store purchases, as well as online and telephone orders. For online and telephone orders, the timelines below will start from the date of delivery. For in store orders, the timelines below will start from the date of purchase.

Your statutory rights are as follows:

  • Within 30 days of delivery/purchase of the product, you may exercise the right to a refund if the product purchased is not of satisfactory quality, fit for purpose or as described.
  • After the 30 day period, but within six months of delivery/purchase and where the product is faulty, you are entitled to a repair or replacement. Where repair or replacement is not possible, or the repair or replacement does not resolve the fault, you are entitled to a refund.
  • After six months of delivery/purchase, similar rights exist, but only if you can prove that the fault was present at the point of delivery/purchase. In addition, if repair or replacement does not resolve the fault, we may make a deduction from any refund for fair use.

For details on how to exercise your rights where there is an issue with the quality of your purchase, please click here.

For further information about your statutory rights in the UK please contact your local authority Trading Standards Department or Citizen’s Advice Bureau.

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