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How do I return my items to store?

Items ordered online can be returned to our UK stores completely free. Simply take the item and your receipt or parcel summary document to any of our UK stores, including Simply Food and Outlet stores but excluding Franchise stores (BP, Moto, airports, hospitals and train stations). Find your nearest store here.

Additional information:

Please note that personalised fit clothing, wedding dresses, bridesmaid dresses, fine jewellery and adults' fancy dress costumes can only be returned to us by post. Please return them in, or with, their original packaging. If you bought your item in a clothing and home store, you cannot return it to a Simply Food, Outlet or Franchise store. Items bought in an Outlet store must be returned to an Outlet store.

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