I haven't received my sparks from a recent transaction, what do I do?
It can take up to 48 hours for your sparks to be credited to your account after a purchase. You can check your sparks balance by logging into the Sparks hub.
If you bought an item in one of our stores and your Sparks card was not scanned, unfortunately, we are unable to add these points at a later date. Please make sure you present your card at the beginning of every transaction.
Please note that some products may be excluded from the scheme including baby milk products (0-6 months) and lottery tickets.
Bonus sparks do not show on your till receipt but will be present in your account. This can take up to 48 hours.
For further information see terms and conditions on marksandspencer.com. © 2017 Marks and Spencer plc